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You can easily find an answer concerning nearly any feature on our site by simply clicking your desired question or issue below. If you don’t find an answer to your question, please feel free to contact us.


Quickly Jump to Your Topic:
Becoming a Member    Becoming a Premium Member
Logging Onto the Site Membership Payments
Adding Photos to Your Profile Sending and Receiving Smiles
Updating Your Profile Saving Your Favorite Members
Deleting Your Membership Using Who’s Online
Searching for Members Security & Privacy
Sending & Receiving E-mails Browsing Members & Lists



How do I join and become an active member?
Is this site secure and can I trust it?
Is this site really free? What’s the catch?
What information on my profile is kept confidential?
Can I join other sites in the TangoWire network?
Where can I find the list of other sites in the TangoWire network?
Are member profiles screened?
As a basic (free) member, what are my options?
What are the benefits of becoming a premium member?
What if I decide to cancel my membership? Can I?
Is my membership simply a “trial membership”?
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I cannot remember my handle or password…now what?
I tried looking up my handle and password. It doesn’t work!
I keep trying to logon, but the site will not let me! What’s up?!
Must I have cookies enabled in my browser software to log onto the site?
What is this thing called “cookies” everyone keeps referring to?
I’m trying to have my password sent to me, but it doesn’t work!
How long do I stay logged on?
Is there a time limit for staying logged on?
I need to change my password right away! Can you do that for me?!
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After uploading my photo, other members don’t see it. Why?
Is it required to have a photo on my profile?
If I sent you my photos, could you attach them to my profile?
Where do I send my photos if I need you to scan them for me?
If I send you photos, will your return them to me?
What types of photos does this site accept?
Where can I go locally to get my photo into a JPG, GIF, or BMP?
What are JPG, GIF, and BMP files? How do I get one?
Where on this site do I add my photos?
The site won’t accept my photos. What’s wrong?
How do I delete one or all of my photos?
What dimensions must photos be for you to accept them?
What is the maximum file size for uploading photos?
Why must I provide a description for each of my photos?
I uploaded my photo, but it doesn’t look as good as others!
Why does my photo shrink when I upload it?
How do I get rid of all the white space around my photo?
How do I change the order of my photos?
How do you determine which photo to use for my listing photo?
Why do you keep altering my photo when I upload it?
How many times can I change my photos on this site?
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Where do I go to change my profile?
I accidentally changed my handle. Now what?!
Why can’t I change my date of birth?
Why can’t I change my gender?
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Does it cost me anything to remain a basic member? (No.)
I don’t want to be a member any longer. Now what?
How do I restore my deleted membership and use the site again?
If I choose to be deleted, am I deleted from the entire network?
Can I simply become “invisible” and not be deleted all together?
If I become deleted, what happens to my data? Is it gone forever?
You deleted me. I don’t understand. What did I do wrong?
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Why can’t I search for members in my own city?
When searching, why am I only able to view 50 pages?
How do I search for people without photos?
What does searching the entire TangoWire network do?
I’m trying to search by handle, but it’s not working!
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What does it mean by “This member joined via another site?”
I try to click on the More Photos icon, but nothing happens!
I try to click on the Send Me a Smile button, but nothing happens!
I try to click on the Add to Favorites button, but nothing happens!
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How do I send another member an e-mail message?
How do I respond to someone who smiled at me?
How do I respond to another member’s e-mail?
Why doesn’t an e-mail icon show up on MY profile?
I received notice that I have e-mail, but it’s not in my inbox!
Some jerk is spamming me or trying to sell me something. Help!
I accidentally deleted an e-mail message. How do I get it back?!
How do I know if a member has read my e-mail or not?
Is there a time limit for typing my e-mail message?
I typed a long message and it doesn’t appear to have been sent!
How many e-mail messages can I send?
How will another member know if I e-mailed them?
How do I get the “real” e-mail address of another member?
Can I give other members my “real” e-mail address?
Do you ever read my e-mail? Who has access to read my mail?
How do I get a jerk to stop e-mailing me?
Someone is harassing me. How do I get them off my back?!
What if someone doesn’t ever respond to my e-mail messages?
Why can’t I copy and paste e-mail messages?
Why does a box flash next to the “My Inbox” menu item?
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What are the benefits of becoming a premium member?
What are your rates for becoming a premium member?
Do you keep charging my credit or debit card like other sites? (No.)
Can I just let my premium membership expire? What happens?
I’m trying to renew my premium. How do I do that?
Am I deleted when my premium membership expires? (No.)
(Also See Member Payments Below.)
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Do you keep charging my credit card like other sites? (No.)
How will I know if you received my payment? How quick is it?
I’m trying to renew my premium. How do I do that?
What credit or debit cards do you accept?
Will you accept a money order in the mail?
Where do I send checks or money orders for my premium payment?
Is it safe to supply my credit or debit card on this site?
What name will show up on my credit card or debit card bank statement?
My card keeps getting rejected. Now what?!
I became a premium member, but still cannot e-mail freely! Help!
I accidentally became a premium member twice. Now what?
Do you accept payments via the telephone?
Can I get a refund for time not used on your site?
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Just what is “sending a smile” good for?
How do I respond to someone who smiled at me?
I click on the Send Me a Smile button, but nothing happens!
Will a member I send a smile to be notified of it?
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What good is adding someone to my Favorites?
How do I delete someone from my Favorites list?
How do I go back to a member’s profile which is in my Favorites list?
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How do you determine who shows up in the Who’s Online list?
Why are there only people from a certain area showing up in the list?
Why can’t I see members without photos in the Who’s Online list?
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Is this site secure and safe to use privately?
Will you ever use my private information to send me junk mail?
I use a computer at work or in a public place. Is this safe?
What if I’m on your site and a pop-up window takes over?
Some jerk is spamming me or trying to sell me something. Help!
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